Delivery & Returns
We’re delighted to deliver to all of the UK mainland and you can choose between a variety of options – from next day delivery to a 2-day service.
We also deliver to the Channel Islands, the Isle of Man, Northern Ireland, the Isles of Scilly and the Scottish Highlands and Islands. However, please bear in mind that there are extra charges for deliveries to these areas, and they will take an additional three to five days to arrive.
We use DPD for all deliveries in the UK – see below for costs:
|
Description |
Under 20kg |
21kg to 40kg |
41kg to 60kg |
Over 61kg |
|
Standard UK (2 working days) |
£7.00 |
£14.00 |
£21.00 |
£30.00 |
|
Next Day* |
£10.00 |
£16.00 |
£24.00 |
£32.00 |
|
Nominated Weekday* |
£10.00 |
£16.00 |
£24.00 |
£32.00 |
|
Nominated Saturday* |
£14.00 |
£28.00 |
£42.00 |
£56.00 |
|
Nominated Sunday* |
£16.00 |
£32.00 |
£48.00 |
£64.00 |
|
Delivery service to the Channel Islands, the Isle of Man, Northern Ireland, the Isles of Scilly and the Scottish Highlands and Islands – 3 to 5 day service |
£19.00 |
£38.00 |
£57.00 |
£76.00 |
*Please note that these services are not available for deliveries to the Channel Islands, the Isle of Man, Northern Ireland, the Isles of Scilly and the Scottish Highlands and Islands.
We’re delighted to be able to deliver many of our products to many countries and regions around the world.
Kindly note, however, that we can not ship alcoholic beverages internationally. Should you add these to your basket, rest assured you’ll be notified before completing your purchase.
To confirm a product’s eligibility, simply look for the International Shipping icon on the product page, or explore our full list of eligible items here.
We use DHL for our international deliveries – see below for costs:
|
|
Zone A |
Zone B |
Zone C |
Zone D |
|
Under 2kg |
£24.50 |
£28.50 |
£34.50 |
£39.50 |
|
2kg to 10kg |
£35.50 |
£45.50 |
£51.50 |
£69.50 |
|
10kg to 20kg |
£54.50 |
£81.50 |
£87.50 |
£128.50 |
|
20kg to 30kg |
£75.50 |
£116.50 |
£122.50 |
£193.50 |
|
30kg to 50kg |
£110.50 |
£181.50 |
£199.50 |
£299.50 |
|
Over 50kg |
£181.50 |
£275.50 |
£311.50 |
£535.50 |
|
Zone |
Countries |
Delivery time |
|
Zone A |
Belgium, France, Germany, Ireland, Luxembourg, Monaco, The Netherlands |
1 to 3 days |
|
Zone B |
Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, US, Vatican |
1 to 3 days |
|
Zone C |
Albania, Belarus, Bosnia and Herz, Canada, Gibraltar, Greenland, Iceland, Israel, Liechtenstein, Macedonia, Mexico, Moldavia, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine, Faroe Islands, Canary Islands |
1 to 3 days Greenland: up to 5 days |
|
Zone D |
Australia, Hong Kong, Indonesia, Japan, Kuwait, Malaysia, New Zealand, Philippines, Qatar, Singapore, South Korea, Taiwan, United Arab Emirates |
1 to 5 days |
For some destinations, there may be additional customs duties to pay. Unfortunately, we can’t confirm how much these will be and your recipient will be responsible for any payment. Please bear in mind that this may also cause delivery delays.
Unfortunately, we’re not able to deliver our products to BFPO addresses because we can’t track or obtain a signature for this service – this means we are not able to guarantee safe delivery.
We’re sorry, but we can’t deliver our products to PO boxes.
We are very happy to offer both Saturday and Sunday delivery options across the UK, subject to an extra charge. Please see UK delivery options and charges for more details. Sadly, we’re not able to offer deliveries on bank holidays.
Once your order has been shipped, you will receive confirmation of your tracking number from our carrier DPD or DHL. Simply follow the link to track the progress of your delivery.
Alternatively, if you have an account with us, you can also login and select ‘track your order’ in the ‘my order history’ section.
On the day of your delivery, DPD or DHL will be in touch with an estimated delivery time. If you won’t be in, you’ll have the option to rearrange your delivery, or you can ask them to leave your parcel with a neighbour.
Please note that both DPD and DHL require a signature upon receipt, and orders containing alcohol may also require ID as proof of age.
We always aim to deliver a prompt, reliable service. However, there are some circumstances beyond our control which can cause delays, including:
- Adverse weather conditions
- Incomplete or incorrect delivery addresses
Unfortunately, in the unlikely event of these issues, we are unable to accept responsibility for any delays.
Both our team and our delivery carriers work hard to make sure your products arrive with you fully present and correct, and in perfect condition. In the rare event that parts of your order are missing or damaged, please let us know within 14 days of your expected delivery date.
Unfortunately, we can’t guarantee that claims made after this time will be refunded or replaced.
If you wish to send items to multiple addresses, please place a separate order for each delivery address. Standard delivery charges will apply to each order accordingly.
We operate a 'No Quibble' returns policy. You are entitled to a 14-day cooling-off period from the date of delivery, during which you may return your order for a refund of the item(s) value, excluding shipping costs.
If you have an account:
- Log in to your account and submit a return request within 14 days of delivery. Once approved by our Customer Services team, you will receive a link to create, download and print your returns label.
If you do not have an account:
- Please email giftshop@the-connaught.co.uk within 14 days of delivery to request your return. Once approved, we will send you a link to download your returns label.
After receiving your returns label, print it and attach it securely to your parcel, making sure you fill out and include the return form at the bottom of your original delivery note. You can then drop off your return at a convenient location near you.
Please ensure that all returned products are:
- In their original condition and packaging (including gift boxes)
- Undamaged, unworn, and with all labels still attached
- Accompanied by all original accessories
- Includes a copy of the original delivery note
We are unable to accept returns of sealed items (such as those wrapped in cellophane) if the seal has been broken.
Please return your item(s) to the address below within 14 days of receiving your original order.
The Connaught Returns
Amethyst Group
Lodge Road
Staplehurst
Tonbridge
TN12 0QW
Unfortunately, we cannot be held responsible for parcels that don’t reach us – so please make sure you obtain a certificate of posting as proof of purchase and a tracking number.
Just to note, in the unlikely event something does happen to your order on its way to us, please get in touch with our team – not DPD.
Once your return arrives, we’ll check it over then email you to confirm your refund amount. Please then allow 14 working days for the refund to reach you. We’ll pay refunds into the bank account linked to the credit card used to place the order.
Please note that we do not offer exchanges; if you wish to select a different item, a new order will need to be placed, and standard shipping charges will apply.
Please note that we’re not able to provide refunds for any food, alcohol or beverage items. This includes hampers and gift boxes which contain these items.
We’re very sorry if you or your recipient has received a damaged or defective product, or if we have made a mistake with your order. Rest assured, we’ll do all we can to put it right.
You’ll simply need to:
- Let us know within 48 hours of receipt by emailing giftshop@the-connaught.co.uk. Whenever possible, please include a photo or video to show us the problem.
- Please then apply the enclosed DPD return label and find a convenient drop-off point local to you. Please make sure you fill out the return form at the bottom of your original delivery note, and return your item within 28 days to:
The Connaught Returns
Amethyst group
Lodge Road
Staplehurst
Tonbridge
TN12 0QW
Please make sure you get proof of postage and a tracking number for your return as, unfortunately, we cannot be held responsible for parcels that fail to reach us. - Once your parcel arrives with us, we will refund the cost of the product in full or we will replace the product. If the same product is not available, we will replace it with a product of equal or higher value.
If you haven’t received your refund, please contact your credit card company or bank – it can take a little while to process your refund.
If you have checked with them and still haven’t received your refund, please email giftshop@the-connaught.co.uk
We operate a 'No Quibble' policy for returns. You are allowed a 14-day cooling off period from the date of delivery.
If you would like to return your order to us we will be happy to refund the value of the items returned, excluding shipping costs, and all other costs incurred by the return must also be covered by the customer.
- Please let us know you’d like to return your order by emailing giftshop@the-connaught.co.uk within 14 days of delivery.
- Your product(s) must be returned in full condition in its original packing, including gift boxes, undamaged with label(s) still attached, not worn, accompanied by all of its accessories, and a copy of the original delivery note.
- We cannot accept sealed items where the seal or cellophane has been broken.
- Please return your product(s) to the address below within 14 days of receiving your original order, making sure you fill out the return form at the bottom of your original delivery note.
The Connaught Returns
Amethyst Group
Lodge Road
Staplehurst
Tonbridge
TN12 0QW
Unfortunately, we cannot be held responsible for parcels that don’t reach us – so please make sure you obtain a certificate of posting as proof of purchase and a tracking number.
Once your return arrives, we’ll check it over then email you to confirm your refund amount. Please then allow 14 working days for the refund to reach you. We’ll pay refunds into the bank account linked to the credit card used to place the order.